Privacy Policy

Information Services Department (ISD), Ghana

Effective Date: July 2026

1. Introduction

The Information Services Department (ISD) is committed to protecting the privacy and personal information of visitors who access our official website.

This Privacy Policy explains how ISD collects, uses, stores, and protects information provided by users of this website.

By using this website, you agree to the practices described in this Privacy Policy.

2. About ISD

The Information Services Department (ISD) is responsible for providing accurate, timely, and reliable government information and communication services to the public.

Through this website, ISD provides access to government news, publications, official announcements, departmental information, and public resources.

3. Information We Collect

ISD may collect the following categories of information:

3.1 Information You Provide

You may voluntarily provide personal information when you:

• Contact us through online forms
• Submit enquiries or feedback
• Request information or services
• Subscribe to updates or newsletters

This information may include:

• Name
• Email address
• Telephone number
• Organisation or institution
• Any information provided in your message

3.2 Information Collected Automatically

When you visit this website, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Date and time of access
• Website usage statistics

This information helps us improve website performance, security, and user experience.

4. How We Use Your Information

Information collected may be used to:

• Respond to enquiries and requests
• Provide requested information and services
• Improve website content and functionality
• Monitor website performance
• Enhance security
• Understand user needs and improve communication services

ISD does not sell, rent, or trade personal information collected through this website.

5. Cookies

This website may use cookies and similar technologies to improve user experience.

Cookies help us:

• Remember user preferences
• Understand website traffic
• Improve website functionality

Users may disable cookies through their browser settings. However, some website features may not function properly when cookies are disabled.

6. Sharing of Information

ISD may share information only where necessary:

• To provide requested services
• To comply with legal obligations
• To protect the security and integrity of government information systems

ISD does not disclose personal information to unauthorized third parties.

7. Protection of Information

ISD takes reasonable technical and administrative measures to protect personal information from:

• Unauthorized access
• Loss
• Misuse
• Alteration
• Disclosure

While we take appropriate security measures, users should understand that no internet transmission can be guaranteed to be completely secure.

8. Third-Party Links

This website may contain links to external websites belonging to government institutions, partners, or other organisations.

ISD is not responsible for the privacy practices, content, or security of external websites.

Users are encouraged to review the privacy policies of external websites before providing personal information.

9. Government Publications and Public Information

Some information published on this website is provided for public access, including:

• News releases
• Government announcements
• Reports
• Publications
• Official statements

Such information may be accessed, downloaded, and shared for legitimate purposes while respecting applicable laws.

10. Your Rights

Users have the right to:

• Request information about personal data held by ISD
• Request correction of inaccurate information
• Request deletion where applicable
• Withdraw consent where processing is based on consent
• Raise concerns regarding the handling of personal information

Requests relating to personal information should be directed to ISD through the official contact channels provided on this website.

11. Data Retention

ISD retains personal information only for as long as necessary to:

• Fulfil the purpose for which it was collected
• Meet legal and administrative requirements
• Maintain official records

12. Children’s Privacy

This website is intended for general public use.

ISD does not knowingly collect personal information from children without appropriate consent or legal authorization.

13. Changes to This Privacy Policy

ISD may update this Privacy Policy from time to time to reflect changes in:

• Website services
• Legal requirements
• Data protection practices

Updated versions will be published on this page with the effective date indicated.

14. Contact Information

For questions, concerns, or requests regarding this Privacy Policy, please contact:

Information Services Department (ISD)
Government of Ghana

Website: https://www.isd.gov.gh

Please use the official contact details provided on the Contact Us page of this website.

Last Updated: July 2026