Registrar-General Urges Strict Quality Control in Trademark Administration
The Registrar-General, Grace Ama Issahaque, has called on staff of the Ghana Industrial Property Office (GHIPO) to uphold strict quality control measures at every stage of the trademark administration process to improve efficiency and service delivery.
She said quality control remained critical to ensuring the smooth processing of trademark applications, stressing that lapses at any stage could lead to delays and affect the entire system.
Madam Issahaque made the call during a two-day trademark training workshop organised by the Ghana Industrial Property Office of the Registrar-General’s Department in Accra for its staff.
The workshop, held from August 17 to 18, 2026, aimed to strengthen staff capacity, improve trademark administration, enhance quality control, and ensure the efficient delivery of trademark services to the public.
Addressing participants, Madam Issahaque described the training as an important refresher programme to enable staff to revisit and reinforce their understanding of the procedures guiding their daily operations.
She emphasized that a thorough understanding of established processes and strict adherence to them were essential for improving the quality and efficiency of services provided by the Office.
The Registrar-General also underscored the importance of accurate data capturing, describing it as the foundation of the trademark administration process.
According to her, accurate and timely data entry provides the basis for subsequent stages of trademark processing, and any errors or omissions at the initial stage could negatively impact the entire system.
As part of the workshop, the various units within GHIPO made presentations on their operational processes, challenges encountered and possible solutions to improve trademark administration
The presentations provided participants with a better understanding of how the different stages of the trademark process are interconnected and how the performance of one unit can affect the work of another.
Madam Issahaque encouraged staff to use the insights gained from the workshop to strengthen collaboration, improve internal processes and enhance service delivery to clients
The training formed part of GHIPO’s ongoing efforts to strengthen its internal systems and ensure the provision of timely, accurate and efficient trademark services to the public.
