NCA Inaugurates Dispute Resolution Committee

The National Communications Authority (NCA) has inaugurated a twelve-member Dispute Resolution Committee (DRC) to facilitate the amicable resolution of disputes among stakeholders in Ghana’s communications industry.

The ceremony was held on Tuesday at the NCA Tower and presided over by the Board Chair, Ms. Mavis A. Ampah.

Speaking at the inauguration, the Director-General of the NCA, Rev. Ing. Edmund Y. Fianko, stated the importance of the Committee to the Authority’s regulatory mandate.

He explained that Sections 84 and 85 of the Electronic Communications Act, 2008 (Act 775) require the NCA and its Board to establish a dispute resolution process and a Committee to oversee disputes among stakeholders.

He was confident that the diverse expertise of the members would strengthen the Committee’s work and promote trust in the regulatory process.

Ms Ampah, in her remarks, emphasized that the Committee’s composition reflects a balance of expertise, gender, and collective experience necessary to discharge its responsibilities effectively.

She urged members to approach their work with fairness and integrity, noting that the Committee’s role is vital in resolving disputes between service providers as well as those involving consumers.

“The work of the Committee is important to the NCA’s role in addressing disputes between service providers as well as disputes involving service providers and consumers, and I urge members to bring their respective expertise and experience to bear on the work of the Committee and discharge their responsibilities with fairness and integrity,” she said.  

The newly inaugurated Committee, chaired by George Sarpong, expressed gratitude to the Board for the confidence reposed in the members.

Drawing on his experience in shaping the legal framework underpinning the DRC, he mentioned the need for mechanisms that can respond to the evolving relationship between law and rapidly changing technology.

He said that while the law seeks stability, technology continues to disrupt established systems, making the DRC essential for speedy and fair resolution of industry disputes.

The Committee’s jurisdiction covers disputes involving network providers, operators, service providers, utility providers, and consumers in accordance with the applicable legal and regulatory framework. 

Margaret Adjeley Sowah, ISD