NHIA Tests New Digital HR System Ahead of Nationwide Rollout in 2027
The National Health Insurance Authority (NHIA) is moving to streamline its human resource operations through a new digital system, HRM360, following a successful four-day pilot exercise in the Central Region ahead of its proposed nationwide rollout in 2027.
The exercise, which combined staff headcount, employee data validation, registration and issuance of new identification cards, and hands-on training, is part of preparations for the proposed nationwide rollout of the system in 2027.
The Central Region was selected to test the revised platform and provide practical feedback to help improve its performance before it is deployed across the Authority.
The exercise began on October 27 and 28, 2026, with staff headcount and validation of employee records across the Regional Office, Cape Coast Claims Processing Centre (CPC) and District offices.
Registration and data capture were conducted at designated centres, including the Regional Office, Abura Asebu Kwamankese District Office and Awutu Effutu Senya District Office, hence the data validation exercise allowed employees to update their personal and employment information, an important step towards ensuring accurate and reliable records for the new system.
Training on the HRM360 platform followed on October 29 and 30 at Pempamsie Hotel in Cape Coast, where the Central Regional Director, Mr Kojo Koi Thompson, commended Executive Management for its continued investment in human resource development and technology.
He said the selection of the Central Region offered staff an opportunity to familiarise themselves with a digital solution expected to improve the delivery of human resource services across the Authority.
The Deputy Director of Training and Development, HR, Mr Dickson Dansu, said the pilot exercise provided an important opportunity for staff to contribute to the development and refinement of the platform.
He encouraged participants to understand the system’s various functions and provide constructive feedback that would support its successful deployment.
“Having been selected for the pilot, the onus lies on you to make meaningful contributions and provide the necessary inputs towards the progress and success of this exercise,” he said.
For his part, the Deputy Director of Business Systems and IT Projects, Mr Orison Afful, said HRM360 was part of the NHIA’s broader effort to digitise its operations, particularly administrative and human resource processes.
He explained that the system was expected to reduce operational inefficiencies, strengthen administrative procedures and improve service delivery.
He noted that the pilot would allow the Authority to assess the platform’s efficiency, reliability and overall performance while identifying areas that might require adjustments before the nationwide rollout.
The Deputy Director of Human Resource, Eric Owusu, clarified that HRM360 was not intended to replace existing human resource policies but to strengthen their implementation through digital processes.
He said the system would promote a more efficient, paperless and policy-driven approach to managing staff matters across the Authority.
“We are completely going paperless, with no paperwork,” he stressed.
Beyond improving employee data management, the system is expected to strengthen administrative efficiency, reduce reliance on paper-based processes and support the Authority’s wider digital transformation drive.
Grace Acheampong, ISD
